We've built a reputation of trust and care over the last decade through our exemplary service based on treating the customer how we would want to be treated ourselves. There is a family like culture that underpins all of our business activities. Our staff stay with us for many years, growing and developing their experience and careers with us, many becoming part of our extended 'Grovebury Cars family'. See what our customers have to say about us below:
Good Morning George and Martin,
I hope you don't mind me emailing out of the blue like this, but I felt compelled to write to you after my visit last week to your Kia branch in Houghton Regis.
My circumstances where quite unique while looking for a new car, last weekend my car was diagnosed a fault which turned out to be very fatal to the engine and leaving me with no car. Getting a new engine for the car was the only solution but not a practical one, as the cost was on par with the car's value if not more. It was a stressful circumstance losing the car but a new one was needed.
After visiting 3 other local dealerships that I decided to give Kia a whirl with Grovebury Cars being my local dealer. Kia wasn't a brand I was familiar or confident in but I was open minded getting to know the range, and this is where I was introduced to Matt.
Matt Foxhall greeted me and made me feel very relaxed and welcome, I explained my predicament and Matt listened and understood completely. He explained some history of the Kia brand, the range, about Grovebury cars all options and covers for Kia's. Matt showed a selection of Rio's which I showed interest in and encouraged me to investigate and get a feel for them. Then a test drive was prepared for 1 diesel and petrol, the option was there to take them out on my own but I preferred Matt to escort me. His knowledge was professional but with a friendly banter, all questions were answered confidently. In no way did I feel pressured or forced into any decision and was given time to think about my options, I really appreciated that.
After getting behind the wheel of a Kia I can safely say I was very impressed with the performance, build and quality. I had some time away I returned to Matt and decided to purchase a 1.4 Kia, it was the right car and price range for me. A decision helped by Matt's brilliant service.
I highly endorse Matt's training, skills and professionalism, all kudos and praise is well deserve and he is a credit to your branch and company. My family were very impressed with my Grovebury Cars experience and the Kia Rio, my older brother and wife and looking my make a visit to Grovebury to talk to Matt about making their own purchase in the next week or 2.
Once again thanks to Matt Foxhall and staff at your branch.
Kind Regards,Antonio Gooding (now a very happy Kia owner)
Thank you for the amazing customer service. We are thrilled with our new cars and would highly recommend you!
Kind RegardsTaryn, Daud & Ava
To George, Pete and the team at Grovebury Cars,
Thank you so much for your advice and outstanding service over the years – you’ve been fantastic!
Best WishesJames Flindell
Just wanted to send you a quick email to let you know that we're really pleased with the car. It looks and drives lovely and we couldn't be happier with it. The only issue seems to be the arguments it causes over who gets to drive it but we will work that out in time I'm sure.
Thanks for all your help.
Kind regardsDave Widdicks
Dear Sir or Madam,
Just wanted to drop you a line to say thank you. I have my car MOT'd by your team on Saturday 7th February, as ever your service was excellent: free coffee, an MOT, car valet and such friendly staff - all for just £38 and the car passed!!
Thank you team!
You are amazing.Mrs Davies
I hope you are well.
I just wanted to take opportunity to say thank you.
Apologies for not getting to this sooner, it's been a busy few weeks. We are really pleased with the car, and the service you have provided. We appreciate your professionalism, all the paperwork we received, and the full explanations you offered at sale.
We received the V5 within three days of purchase. Thank you so much for suggesting the venga. It's perfect for my needs, and I appreciate you recommending it to a buyer like myself, with very little car knowledge! We will certainly recommend you to others and will revisit when we need a second car.
Wish you and your family all the very best.
Best wishes,Rebecca & Muller
Many thanks for your assistance in helping us find my new car. I am very happy with it so far and know that I can just call you and get any help and advice if I need it. You were a pleasure to deal with and answered all the questions we had. Your pleasant manner and smiling face put us at ease.
Thanks again,Robert and Denise Hayes
George, Peter & Kris
You are a brilliant team!
You treated me with humour and respect and helped me every step of the way!
I love Reggie the Rio!Pat Carpenter
I’d like to thank Grovebury Cars and especially Pete (Deans) for shattering my thwarted illusions of purchasing a second hand car from a dealer.
Pete, a special thank you for your support and advice during the process and for taking such good care of us after and actually calling us when you said you would and keeping us well informed of delivery.
Thanks for your help with the accessories too! We are loving the car and like you believe in this quality product (Kia Sportage) – it is perfect for us, the camping gear and our bike … and hopefully soon the dogs.
Thanks again for your time and making the process of car buying and purchasing stress free and exciting.Lynn, Princes Risborough
Just wanted to say a big thank you to Peter for taking care of us with such kindness and always a smile.
He always takes the time to make sure everything is done correctly and our new Carens is proof of that.
As Arnie would say.....I'll be back :)
Kindest RegardsCarole Sutton & Family
Dear Pete and George
You really made us feel valued as customers and your friendly helpful service was very much appreciated.
Well done boys, you are a credit to Grovebury Cars and Kia.
Best Wishes,Mr and Mrs Edwards
Dear Mr Camplin,
Thank you for your kind letter dated 10th November ensuring our satisfaction with our recent Vauxhall Insignia purchase.
We would like to say that we were very impressed with the way Gary Westley conducted the initial viewing, product description and paperwork procedures. Also, the way he explained your workshop procedures and after sales service.
We found Gary to be a very pleasant and honest person with a warm and friendly personality. Nothing appeared to be too much trouble to please us. In that respect, we feel that he is a credit to your team - hence, praise where praise is due.
Like yourself, Gary also informed us that should we encounter any problems or concerns then we should not hesitate to contact him. Overall, the experience reassured us that Grovebury Cars, being a local family business, really cares and puts the customer first.
Finally, we would like to add that we would have no hesitation in recommending Grovebury Cars.
Yours SIncerely,Brian & Patricia Sadler
Would you please pass on my sincere thanks to your Sales Team especially Gary Westley when buying my ‘Kia Rio’.
Whilst only purchasing a low value car I was made to feel as if I was getting a brand new one.
Thank you once again.
Yours Faithfully,Colin Wilson
Kieran & Bill,
This is my fifth Motability car and you out shone all the other dealers by far and were absolutely amazing.
I will recommend you to all my friends and will write to the Motability magazine to recommend Grovebury Cars.
buying a car from Grovebury Cars is like popping round to friends for a cup of tea and coming home with a new car!
Everyone at GC couldn’t have been more helpful and friendly.Mrs Hemmings, Chesham
Do appreciate it and as I said earlier when I spoke to you we are both absolutely thrilled with the car and the service we received.
Thanks to you and to George.
Alas, I've moved away from Leighton buzzard, to a location where it would not be practical or economical for me to return for MOT or servicing. I apologise for forgetting to inform you prior to my move, and wish to thank you for all the friendly care & attention I've received over the last 11 years. I could not have had better service, and will miss very much your friendly & helpful staff. No doubt it will take me some time to locate an equivalent standard of service where I live now - I can just try & hope.
My best wishes to all at Grovebury; please keep my car servicing/repair details on your system for a while - maybe my new servicers will be in contact. Thanks for everything.A A A ( Johnny ) Johnson
Dear Mr Camplin,
Thank you for your letter regarding my new Kia car.
I am absolutely delighted with it, Kieran Ratcliffe has been wonderful - so patient - nothing is too much trouble, I suggest you look after him. I am recommending your sales office etc to everyone.
I have to say, all your staff give out a very good impression.
Sincerely,Mrs J Andeson
Irina & I would like to say thank you very much to you and your mechanics who worked very hard to resolve the issue on the Range Rover and all appears to be OK at this point.
Please would you pass on our sincere thanks to the team especially the mechanics who worked on the car on Saturday working so very long to help us.
We remain full of praise and when we get some more money will come to you for my Porsche.
Many thanks & kind regardsOlly & Irina Bull
Pleasure to deal with you. THANK YOU- Frances
Many thanks for all your help over the past few weeks in helping me buy my new car. I was very pleased how easy you made it for me and it was a very pleasant experience, I am enjoying driving it.
P.s The Machine tea wasn’t as good as the handmade variety
Best wishes and I hope you sell many more cars- Avenal
An exemplary service received once again from you guys sorting out the wife's car, thankyou.- Kevin
Thank you Kieran so very much for all your help. I waited a long time but it was worth it!
Best wishes- Dot Combly
The staff and Kieran Ratcliffe were so friendly, they did not push for a sale once or ask for any money to try and clinch the sale it was totally our decision to buy the car. We asked questions and Kieran answered them to our satisfaction, he is a credit to Kia we certainly would go back and buy another car from Grovebury Cars and have recommended them to our friendsMr & Mrs Westoning
This is my second car from Grovebury Cars and once again Kieran has been outstanding from start to finish. I would recommend both grovebury cars and Kieran to anyone. KEEP UP THE GOOD WORK.- Gary
Just a thank you for being so accommodating with regards to getting the deal on my sportage. We are thrilled with it.
Cheers,Mr & Mrs March
P.S Grovebury Cars gets my vote
I recently had the first service carried out on my Kia C'eed. Grovebury Cars handled it with consummate profession and courtesy throughout.
I arrived at the agreed time and my loan car was ready, the service was explained and throughout the day I was kept informed of the work and the costs incurred. When I came to collect the car, the work was completed as expected and the car had been thoroughly cleaned inside and out.
There were no surprises on the bill and everyone was really helpful - I would have no hesitation to book this years service at Grovebury Cars, Dunstable.Robert Spillane
Just wanted to say thank you Very, Very Much- Helen & Ian
Thank you so very much for all your help and kindness very much appreciated
Good wishes always,- Pauline & Ray
Thank you soooo much for all your help with our new car!!
Thank you for the monthly phone calls.....over a very long period of time.
You are totally fantastic at your job.
Keep up the good workJohn & Mana
Dear Peter & Co at Kia,
You're udderly brilliant!
Thank you for all your helpJulie Lewis
Just a quick email to say thank you for all your help and patience. You were a joy to deal with and always with a smile. The gorilla is settling in and well out of reach of the puppy.
Thanks again, and don't run for cover but who knows a Grovebury number 4 car may not be far off!
Best wishes,Carole, Mark and Scott Sutton
I would like to thank you & your team especially Gary Westley for the excellent customer care & service I received recently whilst purchasing my 3rd vehicle from Grovebury Cars.
Between myself and & other members of my immediate family, this was the 5th vehicle between us we've purchased from your company.
Nothing appears to be too much trouble for your team members.
It's nice, that as a customer I've never felt under pressure in any way and I've always felt welcome.
Kind Regards,Mrs Nicola Muir
Gary, Just a line to thank you for all your help in spending my money.
Having spent 2 days driving my new Cee'd I'm so glad I went for the GT.
Thanks once againPhilip
I would like to praise a local company as we always hear so many horror stories from people buying cars and mine is a good one.
I have been looking for a car for the last 9 months; I have been fobbed off with many companies trying to offer me thousands less on my car, as well as trying to sell me dodgy cars (female buyer see,s to be an easy target). So, I went back to Kia on Grovebury Road, as I had previously bought two cars from them.
Once again I had superb service, no pushy salesmen who did not try to get me to sign up to finance that I would not be able to afford. They took the time to find me a great car, one that suited my exact needs, within my budget and most importantly one that was safe for my children and I.
The car I ended up buying wasn't even a Kia but I still had the same, great service.Spotted Leighton Buzzard, Facebook
Just wanted wanted to say thank you so much for sorting our new Kia for us. It's brilliant and just what we wanted in a car.
We all love it!
Thanks again, you're a diamond.The Hubber family
Just wanted to thank you very much for your help with my car purchase.
I love it!!!
All good wishes,Jane Chaney
Can I say a big thank you to Simon at Grovebury Cars for his professional customer service and NON pushy sales skills to enable me to purchase my brand new Ssangyong Turismo.
We, as a family, liked his honesty from the out set but most of all his hard work which enabled me to purchase the vehicle I wanted, in the colour I wanted.
I really wouldn't hesitate to recommend any of my family and friends to this business.
Good morning, just a quick note to say thank you for your fantastic service my wife and I received from the lovely Kieran Ratcliffe.
He was so helpful and professional, he was shadowing a young lad Gregg (who gets 10/10 for enthusiasm) but because of him we bought a car from you guys, I understand he usually works the dunstable office and was only covering for the day... anyway we will be back for a upgrade but please pass on our thanks once againKaren & Mark
A message for Neil and the team at Grovebury Cars,
As a goodwill gesture we had our Sorento's fuel tank replaced last Friday 7th March 2014.
I am just writing to say how much we appreciate the gesture, and we were treated with the utmost respect from all of the team.
It was lovely to be able to go out in our car without the fear of breaking down.
Once again thank you to all.Patricia Whiting and Roger Rooney
I have received a letter from you regarding the Audi TT I recently bought from you.
1. Getting a follow up letter like this is really good customer service.
2. I love my new car!
3. George who sold the car to me is a credit to your company. He is professional, courteous and friendly.
4. I would definitely recommend your company to others – in fact I already have!
Working in a service industry myself, all too often we hear complaints so nice to have a thank you email!
Kind regards,Rachel Hake
To George, Denise and The Team,
THANK YOU VERY MUCH
For your help and service when buying our Nissan Qashqai!
Thank you againRoger and Val Blowers
Many thanks for your prompt and kind attention to detail and the fast track.
I have been really impressed with the main person I deal with there Kieran Ratcliffe he always looks after me and I'm even thinking of trading in already as the service i receive is brilliant. They are all very friendly at the dunstable branch I'm well looked after. My car was cleaned when service was done its such brilliant service and know if I have any problems they will assist me accordingly.Sakara, Houghton Regis
Dear Mr Philpott
When the boss of my company said he was going to order me a new car he said he was looking at Kias I thought oh no I can't be seen in that! Anyway in September 2009 I took over a ceed sw for my roll as a Epos Field Engineer purchased from Grovebury Cars, one of your best dealers I believe, and can I say how delighted I have been with the vehicle, it is getting a bit tired now and a but rattley but then again after the mileage it's done I would expect that (23,3905 miles). It has been regularly serviced and the only thing that it has needed is a new battery.
My company now has a number of these cars in its fleet and mine was due for renewal September 2012 for a Ceed 2 Sw but due to the present financial climate that has not been possible (fancy giving us a free one? Great marketing ploy) but I would just like to say thanks for making a great car and I hope to be driving a new version once the company can afford it.Best Regards, Mick Newbury
Just to say a big 'thank you' to you and everyone involved in organising my new Picanto. I am sure I shall have many happy days driving it.Regards, Augrey Pocock
‘Well Done on recent award: Thoroughly deserved. Great (and improving) product, outstanding service and willingness to go that extra mile. Chuffed as nuts for you all!
And in Arnie’s immortal words ‘I’ll be back’……….
All the best for 2012Martin Gilbert, Leighton Buzzard
I would like to thank KIA for their support during our purchase of our mobility KIA Sportage for our son Jaden from Grovebury Cars. I would particularly like to thank and ensure the dedicated, hard work and efforts of Kieran Ratcliffe are highlighted and addressed to your Head Office. Kieran went far beyond what we ever expected any staff member to do and we feel he is a real asset to your company.
From the moment we entered the show room he was informative and friendly and was able to answer all (of my many) questions and queries. He even stayed later than the closing time in order for us to have a test drive - far beyond what I am sure his role would entail. Choosing the right car for our disabled son was a very important decision and Kieran helped us with this immensely.
Kieran kept me fully informed of all progress and saw our case through from start to finish. I have thanked him in person but am sure he is far too modest to admit this to his team.
I would be happy to provide any further information if required but hope that these efforts are recognised in some form by the company.
Many thanks to you, Kieran and the team and I wish you all every continued success.
Kind RegardsAlison Tawney