Dear Valued Customer,
Further to my email last week and ensuring that we meet the stringent Government guidelines I am pleased to advise you that we have now put everything in place to re-open our After-Sales departments at our Dunstable and Bicester branches offering service, MOT, repair and Parts sales. As we will be running with a smaller than usual workforce we have decided to keep our Leighton Buzzard branch closed for now but any customers from this branch can be dealt with at Dunstable regardless of whether it is Kia or SsangYong. We will also be able to look after all other makes and models of cars so if you have family or friends who have an issue with their car we can assist them as well.
We will now re-open on Monday 4th May at 8.30am. Please be aware that we will be adhering to strict social distancing, full dealership and customer car sanitisation with only one customer being dealt with at a time inside the dealership to protect both you and the staff so please bear with us as we go through the next part of this challenging journey.
However, we felt it important to open as soon as safe to do so as we are aware that there are many of you requiring warranty, service, maintenance and MOT work. We suspect that our telephone lines may well be busy so please bear with us we will answer your call as soon as we can. Alternatively, you can go to our website and book through there or you can email firstname.lastname@example.org and again we will respond to you as quickly as we can. We may be required in the case of a key worker to prioritise work but would always advise you if this affects your booking.
We will also be offering a collection and delivery service so you avoid having to leave your home. Our drivers will be fully sanitising customer cars on collection and again when the car arrives back to your door. Please be aware we will only be able to take payment via a debit/credit card or bank transfer.
Additionally the Government have confirmed that we can now re-commence new and used car deliveries so if you are in the need of a car we can also organise this for you. George at Dunstable and Matt at Bicester are both going to be working to look after any of you wishing to purchase a car if you are in need.
Thank you for your patience, I will keep you updated of further news as it occurs.
Take care and look after yourselves.